Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed on Byooh. By purchasing from our store, you agree to the terms outlined below.

ORDER PROCESSING TIME

All orders are processed within 1–3 business days after payment is confirmed.

Processing times may be extended during:

  • High order volume periods
  • Holidays or peak seasons
  • Unexpected supply chain or logistics delays

Once your order has been processed, you will receive a confirmation email with shipping details.

SHIPPING TIMES

Estimated delivery times vary depending on your location and the shipping carrier.

Typical delivery timeframe:

  • 5–12 business days after dispatch

Please note that delivery times are estimates and may vary due to external factors such as customs delays, weather conditions, or carrier disruptions.

SHIPPING LOCATIONS

We currently ship to selected international destinations.

Availability may vary depending on your country or region. If we are unable to ship to your location, you will be notified at checkout.

SHIPPING FEES

Shipping costs (if applicable) are calculated and displayed at checkout before payment is completed.

Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment’s progress through the carrier’s tracking system.

Please allow 24–72 hours for tracking information to update after shipment.

CUSTOMS, DUTIES & IMPORT TAXES

Depending on your location, your order may be subject to customs duties, import taxes, or other fees imposed by your country.

These charges:

  • Are the responsibility of the customer
  • Are not included in the product or shipping price unless stated otherwise at checkout

We are not responsible for delays caused by customs clearance processes.

DELIVERY ISSUES

If your order is delayed, lost, or shows no tracking updates for an extended period, please contact our support team.

We will work with the carrier to investigate and resolve the issue as quickly as possible.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Delays caused by incomplete or incorrect shipping information

If you notice an error in your shipping details, please contact us immediately after placing your order.

LOST OR MISSING PACKAGES

If your package is marked as delivered but you have not received it, please:

  1. Check your delivery location and surrounding areas
  2. Contact your local courier or postal service
  3. Reach out to our support team if the issue remains unresolved

We will assist you in investigating the issue with the carrier.

CONTACT US

If you have any questions about shipping, please contact us on email: ecomlystltd@gmail.com